解决方案服务

The University has established specific processes for students to submit complaints and for them to addressed timely and thoroughly.

Resolution Services oversees the student complaint process and provides a mechanism by which students receive an independent, 客观检讨问题.

The Student Grievances and Dispute Resolution Policy can be found in the 学术目录. The policy is intended to address disputes between a student and the University and creates a framework by which a student and the University can utilize internal processes before filing a formal grievance.

Students are encouraged to first work directly with the relevant University department to resolve their issue, but should they need additional assistance they may contact Resolution Services.

Resolution Services reviews comments and concerns from students and works diligently to address all areas identified.

向外部投诉

认证标准

University of Phoenix has been continually accredited by the Higher Learning Commission (HLC) since 1978. HLC has its own process for complaints regarding a member institution’s ability to meet its Criteria for 认证. 请参阅如何使用的信息向HLC提交投诉 which also provides information on the type of complaints HLC will review.

远程教育学生

University of Phoenix is approved by the National Council for State Authorization Reciprocity Agreements (NC-SARA) as a SARA participating institution (http://nc-sara.org). The University has reciprocity with other SARA states for its distance education programs. Please visit the NC-SARA website for the most current list of states that participate in SARA.

远程教育学生 may file a complaint through the University’s internal grievance process by submitting the complaint to Resolution Services. Students may also file a complaint with the Arizona State Board for Private Postsecondary 教育. After exhausting the institution’s internal complaint process and the complaint process of the Arizona State Board for Private Postsecondary 教育, distance education students residing in a SARA state may appeal a complaint to the 亚利桑那州SARA委员会 (阿兹莎拉). The 亚利桑那州SARA委员会 will not review complaints regarding student grades, 违反学生行为准则, or complaints beyond two-years of the incident. For more information  visit the AZ SARA Council website.

本地校园学生

University of Phoenix is regulated by various state regulatory bodies for filing complaints in the state that a student resides. If a campus based student chooses to file a complaint, he or she can submit an internal complaint to the 大学 解析服务 and/or file an external complaint with the designated state regulatory agency. 

写作:

Arizona State Board for Private Postsecondary 教育
1400 W. 华盛顿，260室
凤凰城，AZ 85007

通过电话:
602.542.2399

网上: www.azppse.gov

写作:

Bureau for Private Postsecondary 教育
邮政信箱980818
W. 加州萨克拉门托95798-0818

通过电话:
888.370.7589 or 916.431.6959

网上: www.bppe.ca.gov

写作:

Commonwealth of the Northern Mariana Islands
总检察长办公室
Office of the Consumer Counsel, 2nd floor
Juan A. Sablan Memorial Buildings, Capitol Hill
塞班岛，mp96950

通过电话:
670.237.7500

在互联网上:
www.cnmioag.org/divisions/consumer-protection/online-student-complaint/

写作:

Visit: http://cca.hawaii.gov/hpeap/ or
Hawaii Post-Secondary 教育 Authorization Program
Department of Commerce and Consumer Affairs
P.O. Box 541
火奴鲁鲁，HI 96809

通过电话:
808.586.7327